FAQ

When will my order ship?

Typically once an order is placed it will ship out within 1 to 2 business days. Please keep in mind that this does not include weekends or holidays. So if you place an order on a Saturday that means that it will not ship out until Monday or Tuesday. Please give yourself enough time and place your order early if you need your shipment by a certain date.

Does you jewelry tarnish?

Yes. All my pieces are made with sterling silver. All sterling silver has trace amounts of copper which will cause your jewelry to tarnish over time. Your new piece of jewelry should be kept out of water (remove when washing hands, showering or swimming) and stored in a box or sealed baggie with an anti tarnish strip which I will have provided for you. If your piece does darken, simply wipe with the the polishing cloth that will also be provided for you in your shipment.

What if I dont want what I ordered or it doesnt fit me right?

I really hope this never happens but if it does, message me immediately at heartsofsilverjewelry@gmail.com and I will try to the best of my ability to make it right. Please note that custom orders are non refundable. Also all my rings are made true to size and is the customers responsibility to order the correct size. Therefore I will not provide return shipping labels for incorrect sizing. S*%# happens right? So whatever the circumstances email me as soon as you know there is a problem so we can take care of it right away.